Refund policy

Donations

In accordance with the Charities Act 2011, donations are generally non-refundable.
However, SAT-7 UK will refund donations in the following circumstances:

• where a donation is made in error
• in order to satisfy legal requirements
• at the discretion of the Executive Team or Board of Trustees in circumstances
  that are deemed appropriate for a refund
  If a donation is to be refunded electronically, the payment will be returned on the
  payment card used for the original transaction. If you need to contact SAT-7 UK
  regarding a transaction, please see the contact details at the foot of this document.

Sales Returns and Refunds

In accordance with Online and Distance Selling Regulations, if you are not satisfied
with the goods you have purchased from SAT-7 UK, you may return them within 14
days for a full refund. You must return the goods at your own expense, unused and in
the condition in which they were supplied. SAT-7 UK will refund the price of the goods
and any delivery charges paid as part of your original order. If you are returning the
goods because they are faulty, SAT-7 UK will also refund the cost of returning them.

Any items that need to be returned should be sent to:
SAT-7 UK
Second Floor
3 – 4 New Road
Chippenham
Wiltshire
SN15 1EJ

How to Contact Us

Please contact us if you have any questions about our returns policy:

• Using the contact form on the SAT-7 UK website
• By email – respond@sat7uk.org
• By phone – 01249 765865
• By writing to us at the address in Section 2